Returns, Claims & Refund Policy

Returns, Claims & Refund Policy

Max Fuega™ LLC | MaxFuegaLLC.com

General Policy

Max Fuega™ LLC reviews customer concerns individually. We do not offer automatic returns, exchanges, or refunds. Submitting a request does not guarantee a return authorization, replacement, or refund. Decisions depend on the product category, the advertised condition, supporting documentation, third-party fulfillment requirements, and applicable law.

Reporting Concerns: 3 Calendar Days

Inspect orders promptly on delivery. Delivery-related concerns and discretionary return requests must be received within three (3) calendar days after carrier-confirmed delivery by emailing MaxFuegaLLC@gmail.com. Provide the order number, a description of the concern, and photographs and/or video documenting the issue. Product, shipping label, original packaging, and packing-material images may be requested when relevant. Additional documentation may be required to complete our review. Requests outside this reporting period may be declined where permitted by law. This deadline does not restrict nonwaivable legal rights.

Pre-Owned, Estate-Sourced & Rare Finds — Final Sale

All pre-owned, gently used, individually identified rare-find, and estate-sourced items are FINAL SALE. No discretionary returns or exchanges are accepted. Each item is photographed and described based on its condition before sale. Disclosed patina, scratches, signs of age, cosmetic wear, and surface variations are part of the merchandise purchased. Handling, moisture, skin oils, cleaning agents, or changes in storage conditions may alter the item's inspected condition and collectible or resale value. We do not accept change-of-mind returns for such merchandise.

Concerns about an incorrect item, damage beyond its disclosed condition, or material differences from its description may be submitted with supporting documentation for review. Rights arising under applicable law remain unaffected.

New Non-Customized Physical Merchandise

We do not provide an automatic change-of-mind return period. Requests for discretionary returns of eligible new, non-customized merchandise are reviewed case by case when submitted within the three-day reporting period. A written return authorization is required before any shipment back to us or a fulfillment partner.

Third-Party Vendor, Print-on-Demand & Personalized Items

Discretionary refunds, exchanges, and replacements involving goods sourced, produced, or fulfilled by outside vendors are subject to those vendors' policies and review procedures. They are not automatically guaranteed. Personalized and made-to-order goods are generally ineligible for discretionary change-of-mind returns after production begins. Claims for incorrectly supplied, damaged, or defective goods will be reviewed with photographs and/or video; supplier policies cannot override remedies that applicable law requires Max Fuega™ LLC to provide.

Digital Products — Final Sale / No Discretionary Refunds

All sales of digital guides, workbooks, templates, downloadable files, and other electronically delivered content are FINAL SALE and nonrefundable for discretionary purposes. We do not issue change-of-mind refunds for digital materials, including where the buyer decides not to use the material after delivery. Customers are responsible for reviewing product descriptions and stated requirements before purchasing. If a file was not delivered, cannot be accessed, or materially differs from its description, contact us for review and assistance. Complimentary digital bonuses bundled with physical purchases have no separately refundable value.

Authorized Returns: Buyer-Paid Shipping & 25% Restocking Fee

Never return an item without prior written authorization. If a discretionary return is approved, we will provide the designated Returns Department mailing address and instructions. Different products may require different return destinations.

The buyer pays return shipping to the designated Returns Department for approved discretionary returns. A trackable delivery service is recommended. Original shipping charges may be nonrefundable for discretionary returns, where permitted.

A restocking fee equal to 25% of the item's purchase price may apply to an approved discretionary return, including a change-of-mind request. This fee is not automatic; if assessed, it and the resulting dollar amount will be disclosed before we authorize the return. Return shipping or restocking charges will not be applied where prohibited by law, including where they would improperly diminish a remedy for an incorrect, materially misrepresented, or defective product.

Decisions & Refund Method

We review the original listing, order and delivery records, provided photographs and video, applicable vendor conditions, and other relevant information. An authorized return may require inspection before a discretionary refund is determined. If a refund is approved, it will generally be issued to the original payment method, subject to any lawfully permitted and previously disclosed adjustments.

Legal Rights & Written Copy

This policy does not limit any consumer right or remedy that cannot legally be waived. If a mandatory law provides additional cancellation, withdrawal, or statutory product remedies, those requirements govern. A written copy of this policy is available upon request.

Customer Service

Max Fuega™ LLC
MaxFuegaLLC@gmail.com
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